Please read these terms and conditions (hereinafter, the “Terms”) carefully before using this website, as they, together with any other documents mentioned herein, set out the terms on which You may make use of our platform “Exportgate”, available on https://www.exportgate.gr/ (hereinafter, the “Platform”), whether as a visitor or as a registered user.
Any person that accesses, browses or uses the Platform shall comply with, and be bound by the Terms. Your use of the Platform implies Your acceptance, without any reservations, of all terms contained herein, and shall be equally valid to a written and signed agreement. If You disagree with the expressed terms, please do not access, browse or use the Platform.
For the avoidance of doubt, the term “use” includes, but is not limited to, accessing, browsing, inputting information and registering to use the Platform. Any reference to “You” or “Your” means you as a user of the Platform, whether as a registered user or as a mere visitor navigating the open sections of the same, and any reference to “We”, “Us” or “Our” is to Eurobank S.A.
· Owner: Eurobank S.A.
· Address: 8, Othonos Str., 105 57 Athens, Greece
· General Commercial Registry Number: 154558160000
“Exportgate” is a platform offered by Eurobank S.A., supplied and managed by Export Enterprises S.A., a limited company registered in France, under company number: 950571224, having its registered office at 1, rue du Stockholm, F-75008 Paris, France (VAT Number: FR 14 950 571 224) (hereinafter, “Export Enterprises”), that aims, through Eurobank Trade Portal section of the Platform (as defined below), to help companies with their internationalisation plan by means of providing its users, comprised mainly of - but not limited to - Eurobank business clients, a series of useful economic, market and regulatory tools, information and resources.
Additionally, through Eurobank Trade Club section of the Platform (as defined below), restricted for selected Eurobank business clients only, You, as a registered user of Eurobank Trade Club, may engage with fellow Eurobank business clients, as well as with “Trade Club Alliance” partner bank’s business clients worldwide in search of business opportunities for Your company. “Trade Club Alliance” (hereinafter, “TCA”) is an initiative, following the strategic agreement between Us and Banco Santander S.A., that aims at creating a trustworthy digital community, where international trade oriented companies (hereinafter, “Members”), that are clients of partner banks of TCA (hereinafter, “Partner Banks”), can find and potentially start (outside the Platform) commercial relationship with other Members. The Trade Club experience is based on the principle of interconnection of different communities, meaning that registered users of Eurobank Trade Club can engage with the users of the Trade Clubs of other Partner Bank’s with which Eurobank has decided to interconnect its Trade Club (through TCA).
The current Terms regulate the access, browsing and use of the Platform, which is divided into three (3) main sections (hereinafter, the “Main Section(s)”), as each one of them is defined below:
- Eurobank Trade Wall: the Platform homepage.
- Eurobank Trade Portal: the main informational section of the Platform, containing economic, market and regulation information to help You do business internationally.
- Eurobank Trade Club: an online business community for selected business clients of Ours only and selected business clients of TCA worldwide Partner Banks, where You can connect to such other clients and engage with them in search of business opportunities.
Each of the above is subject to its own specific terms and conditions, in addition to certain general terms that apply across the same and govern Your general use of the Platform, regardless of the Main Section You use, and whether You access as a registered user or as a visitor. For clarity purposes, these Terms are divided into three (3) chapters: the general terms (hereinafter, the “General Terms”) and one chapter per Main Section of the Platform (hereinafter, the “Specific Terms”), except for the Eurobank Trade Wall, which is governed by the General Terms only.
Your use of each Main Section shall be governed by its Specific Terms and the General Terms. In this sense, the General Terms are intended to complement and complete the Specific Terms applicable to each Main Section. Where there is a conflict between the provisions of the Specific Terms and the General Terms, the Specific Terms shall supersede the conflicting provisions of the General Terms and apply to Your use of the relevant Main Section, and only as to Your use of the same. The General Terms shall continue to apply: (i) to Your use of the relevant Main Section in all provisions that do not generate a conflict with its Specific Terms, and (ii) generally to Your use of the Platform outside of such Main Section.
We reserve the right to modify the Platform’s presentation, settings and content, as well as the terms required for the mere access and/or use of the same. They shall be in effect from the time of their publication until their total or partial modification. From then on, the modified Terms will come into force and apply to Your use of the Platform.
In this sense, on occasion, particularly when necessary for technical reasons or business continuity, We may make changes to these Terms. The access and/or use of the Platform, after these Terms have been applied and/or published, imply Your acceptance of the same. We will notify You via email, or through the Platform, when there is a substantial modification of the Terms that majorly affects Your use of the Platform.
In any case, certain contents and/or services within the Platform may be subject to their own specific terms and conditions, in addition to the General Terms and the Specific Terms, and may only be available if You have expressly entered into the relevant agreement with Us for the provision of those services or the availability of those contents. The terms and conditions of those contents and/or services may replace, complete or, if necessary, modify these Terms as relevant and only as to Your use of such contents and/or services.
Your access to Eurobank Trade Wall (i.e. the homepage page of the Platform) that serves as a point of access to the Platform’s contents and Your navigation through the Platform do not require registration. Nevertheless, You fully accept and commit to comply with the Terms and any instructions or recommendations made available from time to time on the Platform.
Notwithstanding the above, certain tools, resources and information made available within the Platform are restricted and intended only for registered users.
In this sense, You may access the Platform as:
- Unregistered user (i.e. visitor), with limited access to browse, view and use certain open tools of Eurobank Trade Wall only;
- Registered user of Eurobank Trade Portal only. Depending on Our validation of Your account, You may have:
o Basic account with limited access to certain restricted contents of Eurobank Trade Portal, as is the case of registered users that have not been verified as relating to an existing company; or
o Premium account with full access to all Eurobank Trade Portal contents (all Platform’s tools, resources and information except for Eurobank Trade Club), as is the case when We have verified that You (already Eurobank Trade Portal registered user) relate indeed to an existing company. Such full access shall be granted to Your account after relevant request has been submitted by You via the Platform’s contact form, if you have used Your corporate email address when registering/submitting such request;
- Registered user of Eurobank Trade Club (following invitation by us, addressed to selected business clients of Ours only) with full access to the entirety of the Platform’s tools, resources and information (i.e. Eurobank Trade Club, as well as, automatically, Eurobank Trade Portal).
Please be aware that Our verification of Your condition as a person related to an existing company may take some time. Although We will make Our best efforts to speed up the verification process, We cannot warrant that this process will be carried out within any particular timeframe and We shall not be liable to You or to any other third-party for any claimed delays in verifying Your condition and/or for granting You full access to Eurobank Trade Portal or not.
User accounts are personal and do not necessarily represent Your company before Us.
Access credentials will either be created by You or allocated by Us, depending on the source from which You access the Platform for registration:
- Homepage. You may register to use Eurobank Trade Portal of the Platform directly from its welcome page, where You can find any content available from time to time on the Platform, at Your discretion. In this case, You will be required to provide certain contact details, regarding both yourself, as the registering user, and the company that You relate to, including, but not limited to, Your position within the company. Upon registration, You will be granted access as a registered user of Eurobank Trade Portal with limited access (basic account). In case You want to obtain full access to Eurobank Trade Portal (premium account), relevant request must be submitted to Us by You via the Platform’s contact form (as described above). Once We can verify that You indeed relate to a company (via the fact that you have access to a corporate email account) full access to Eurobank Trade Portal shall be granted to You. In doing so, We may require that You provide additional information and/or documentation.
- Invitation by Us. On occasion, We may extend invitations to selected business clients of Ours, via e-mail, to join Eurobank Trade Club (such registration provides automatically full access to Eurobank Trade Portal as well). In this case, We will provide You an access code and a link directing to the sign up screen within the Platform and require the creation of access credentials. This route grants the user full registered access to all sections of the Platform (Eurobank Trade Club, as well as Eurobank Trade Portal).
You must treat Your access credentials as confidential and not disclose them to any third party. We have the right to disable any user identification code or password, whether chosen by You or allocated by Us, at any time, if in Our reasonable opinion You have failed to comply with any of the provisions of these Terms. If You know or suspect that anyone other than You knows Your user identification code or password, You must promptly notify Us via the Platform’s contact form.
We will not be liable for the accuracy or reliability of the data provided by Our users, thus each of You will be solely liable for any possible consequence, errors or failures arising from the provided data.
Passwords are confidential and non-transferable and shall be valid indefinitely until You modify Your password using the tools available to You on the Platform for this purpose. It shall be generated by You following Our password security guidelines as available from time to time. In any case, We have the necessary functionalities allowing You to modify Your password when You deem necessary.
You shall make diligent use of Your password and shall not make it available to any third party. You shall be responsible for keeping adequate custody of Your access credentials. You shall be liable for any illicit use of the Platform by any illegitimate third party who accesses the Platform using Your password.
All intellectual property rights over the Platform, the information and materials contained therein, including, but not limited to, the Platform and the Main Sections texts, photographs or illustrations, logos, any and all Eurobank Group trademarks, Santander Group trademarks, Partner Banks trademarks, as well as any brands, trademarks, logos or other distinctive signs of any third person outside Eurobank Group, graphs, designs, interfaces and any other information, content or services available through the Platform are owned by Us or have been licensed to Us accordingly by their corresponding owner. In this sense, You acknowledge and accept that the Platform, including any of its contents, are managed and provided directly by Export Enterprises S.A., a French company registered with the RCS Paris under the SIREN code number 950571224 and with registered office at 1 rue de Stockholm, F-75008 Paris (France), which is specialised in international trade and provides all services available from time to time on the Platform.
Your use of the Platform and/or any of its contents, regardless of their type or form, shall in no case involve any waiver, transmission, license or transfer, whether in whole or in part, of the mentioned intellectual property rights. You are granted a right to use the Platform and its contents and/or services for the purposes of information and management of the services provided by Us and in accordance with the Terms, together with any other documents referred to herein or applicable to any of such services available through the Platform.
References to Eurobank Group trademarks, as well as any brands, trademarks, logos or distinctive signs of any third person outside the Eurobank Group or trade names or other signs in the Platform, including any Main Section, carry the implicit prohibition regarding their use without Our consent or that of their lawful holder. Access, navigation and use of the Platform does not grant You any right over such Eurobank Group trademarks, as well as any brands, trademarks, logos or distinctive signs of any third person outside the Eurobank Group or commercial names, including logos.
We expressly reserve all intellectual property rights over the Platform and its contents and services. Particularly, We do not allow modification, copy, reproduction, communication, transformation or distribution in any media or form, in whole or in part, of the Platform or any of its content for any public or commercial purpose, except under Our prior, explicit and written authorization.
Moreover, it is forbidden to remove or manipulate copyright indications or any other credit that may identify Platform content right holders, as well as technical protection devices, digital prints or any protective mechanism or information incorporated to the Platform.
In the event that You submit, send Us or publish information of any kind through the Platform, You acknowledge, warrant and accept that You have the necessary rights to do so, and that such information does not infringe intellectual property rights of any third party, and that such information is not confidential or detrimental to third parties. In this sense, You grant us a licence to use the information provided through the Platform, as necessary in order to provide You and other users the requested services and/or contents.
You acknowledge and accept that You will be liable for the information that You provide, including its accuracy, and shall indemnify Us and hold Us harmless for all damages, losses and costs (including, but not limited to, reasonable attorney fees and costs) related to all third-party claims, charges and investigations caused by: (i) Your failure to comply with these Terms, including, without limitation, Your submission/publishing of information, data or materials of any kind that violate third-party rights or applicable laws; (ii) any content You submit to/publish through the Platform, and (iii) any activity in which You engage on or through the same.
If You suspect or are informed about the existence of any illicit or illegal content, including content that could infringe intellectual property rights of third parties, please notify Us via the Platform’s contact form, in order to ensure that we can take appropriate measures.
We reserve the right to refuse or delete any content from the Platform or to terminate a registered user’s account in accordance with Section 6 “Termination” of these General Terms.
Similarly, if You consider that the Platform or any Main Section infringes Your own intellectual property rights, or any other rights, please send Us via the Platform’s contact form the following information:
- Identification of the claimant and its representative, including contact information.
- Relevant documentation that supports Your claim, identifying the holder of the infringed rights.
- Detailed account of the rights that have been supposedly infringed by Us or any of Our users, as well as their precise location within Our Platform.
- An express statement declaring that the content has been used without consent from its right-holder.
3.1. LINKS TO OTHER WEBSITES
In the event that the Platform, including any of its Main Sections, displays hyperlinks to other websites by means of buttons, links, banners or embedded content, We inform You that, unless otherwise specified, these are managed and under the control of the relevant third parties. We have no control or means, whether technical or human, to monitor, control or approve the information, contents, products or services provided by other platforms that may be linked from the Platform. In any case, such hyperlinks may not be taken as Our indication or recommendation to visit the linked websites in any way.
Consequently, We cannot be held liable for any aspect of the linked website, including, but not limited to, its performance, access, data, information, quality, reliability of products and services, any links available in the website and/or any of its contents in general.
In this respect, if You have factual knowledge that third parties are engaging in illegal or immoral activities through any of these websites, You should immediately notify Us, via the Platform’s contact form, in order to remove the relevant hyperlink from the Platform.
In any case, the establishment of any kind of hyperlink in the Platform to another website does not imply any type of relationship, collaboration or dependency between Us and the owners of the third-party website.
3.2. LINKS TO THE PLATFORM FROM OTHER WEBSITES
We do not allow linking to the Platform, including any of its Main Sections, from websites that include content or information that is in any way illicit, illegal, degrading or obscene, or that in general contravene the law, morality, public order or generally accepted social standards.
We have no control nor human or technical resources to access or approve the information, contents, products and services provided by other websites that may establish links to Our Platform. We shall not be liable for any aspects related to the website that contains the link, including, but not limited to, aspects relating to its operation, access, data, information, reliance and quality of its products and/or services, its own links and/or any of its contents in general. The existence of any links to Our Platform does not imply any type of relationship, collaboration or dependency between Us and the owners of the third-party website.
It is expressly forbidden to use or access the Platform, including any of its Main Sections, for illegal or non-authorised purposes. In particular, the following actions are not allowed:
1) Use of the Platform in any manner that may cause damages, interruptions, inefficiencies or defective functioning of the Platform or the device of a third party;
2) Use of the Platform for the transmission, installation or publication of any virus, malicious code or any other harmful file designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or system;
3) Use of the Platform for the collection of personal data;
4) Use of the Platform in any unlawful manner or in a manner which promotes or encourages illegal activity;
5) The unauthorised access to any section of the Platform, to any systems or networks connected to the Platform, or to the server(s) used by Us or Our provider(s), as well as access to the products and/or services offered through the Platform through piracy or hacking, password mining or any other illegitimate means;
6) The breach or the attempt to breach the security or authentication measures of the Platform or any network that is connected to the Platform, as well as the security or authentication measures associated to the content that is hosted in the Platform;
7) Performing an action that may cause an unnecessary or disproportionate load on the Platform, or which may damage, disable or overburden its infrastructure, or the systems and networks used by Us or Our provider(s), as well as the systems and networks connected to the Platform;
8) Carrying out any action that causes a disproportionate or unnecessary saturation in the Platform or in the systems or networks used by Us or Our provider(s), as well as in the systems and networks connected to the Platform.
Failure to comply with any of the aforementioned obligations may entail the application of any measures that We may deem necessary or merely convenient, without the obligation to compensate You for any damages which may arise as a result.
In any case, You expressly accept that users of the Platform are the only ones responsible for the use of the Platform and its contents.
We expressly reserve the right to suspend, block, modify, restrict or temporarily or permanently interrupt Your access, navigation and/or use of the Platform, with or without prior notice, if We notice that You are infringing any of the provisions detailed in the Terms or any other applicable terms.
We cannot warrant the reliability, usefulness and veracity of all of the information, services and/or content available on the Platform, nor the usefulness or veracity of the documentation provided therein. As a consequence, We cannot warrant and shall not be liable for:
1) The continuity of the contents and services available on the Platform;
2) The absence of errors on the Platform and/or its services;
3) The absence of virus and/or any other damaging components in the Platform or the server providing the Platform;
4) The invulnerability of the Platform or the security measures adopted;
5) Possible security errors or breaches that may be caused as a consequence of Your access to the Platform using an infected device;
6) Third party breaches that may affect You and other users of the Platform, and any other websites and/or systems operated by Us;
7) The lack of usefulness or the malfunction of any of the contents of the Platform;
8) The damages or losses caused by any person who violates the Terms, whether caused to themselves or to third parties;
9) Intellectual property infringements by third parties;
10) Use by third parties of elements owned by Us that may be deceptive as to such third parties’ identification;
11) Delays, erasure, erroneous delivery or failure to save communications from You or personal configurations of the Platform;
12) Decisions taken by You as a result of information provided through the Platform, nor any damages caused to You or third parties as a consequence of actions taken based solely on information contained in the Platform;
13) The content of Your communications sent via the Platform, the use of which is subject to all applicable laws and regulations;
14) Damages caused to Your equipment or that of third parties during Your use of the Platform;
15) Damages of any nature that may arise from the access or use of the contents of the Platform;
16) Failures in the functioning of the Platform or of any of its services as a result of circumstances beyond Our reasonable control;
17) Consequences arising from a defective functioning of Your web browser or the use of outdated versions of the same;
18) The illicit, negligent, fraudulent use of the Platform or its contents or services by its users, or any use that is contrary to the Terms, good faith and/or public order;
19) Damages of any kind caused to You as a result of failures or disconnections of telecommunications networks or any other electronic systems that cause a suspension, cancellation or interruption of the services and/or which affect the availability of the Platform, at any time.
Additionally, We shall in no case be liable for any losses or damages of any kind arising, directly or indirectly, from Your failure to read these Terms. You, as a visitor or as a registered user of the Platform, are solely liable for any losses and damages of any kind arising from the transmission, diffusion, storage, availability, reception, obtention or access to the Platform and for all Your actions within or related to the same.
We reserve the right to deny access to a service for any reason and/or to interrupt the service, whether in whole or in part, at any time and without prior notice.
Access to the Platform does not imply any obligation by Us to control the absence of virus or any other damaging component. It is Your responsibility, in any case, to equip Your systems and devices with appropriate tools to detect and disinfect such damaging components.
Notwithstanding the above, We have adopted all necessary measures, within Our reasonable control and possibilities and within state-of-the-art, to warrant the functioning of the Platform and to reduce system failures to a minimum, both from a technical perspective and regarding the contents published on the Platform.
We cannot warrant the reliability, lawfulness and usefulness of the contents provided by third parties through the Platform. If You become aware of the existence of any content that is illegal, unlawful or which infringes third party rights, please notify Us immediately, via the Platform’s contact form, so that appropriate measures can be taken.
We shall not be liable for the veracity, integrity or outdated characteristics of the information published on the Platform by sources other than Us. This also applies to information contained in other platforms or websites that are linked to from the Platform. We shall not be liable for any damages that could be caused by the use of said information.
We shall not be liable for any delay or failure to comply with Our obligations under these Terms, if the delay or failure arises from any cause that is beyond Our reasonable control, such as: force majeure, problems when accessing the internet, technological problems beyond Our diligent and reasonable management, actions or omissions of third parties, amongst others. In all the aforementioned cases, which are beyond Our reasonable control and due diligence, there will be no compensation for You for damages or losses, to the extent permitted by applicable law.
You agree to indemnify Us and hold Us harmless for all damages, losses and costs (including, but not limited to, reasonable attorney fees and costs) related to all third-party claims, charges and investigations caused by: (i) Your failure to comply with these Terms, including, without limitation, Your submission/publishing of content that violates third-party rights or applicable laws; (ii) any content You submit to/publish through the Platform, and (iii) any activity in which You engage on or through the Platform.
We reserve the right to terminate Your account and Your access to the Platform at any time when We determine, suspect or confirm that Your use of the same, or any of the tools, information and/or resources made available through the Platform, constitute a breach or non-compliance of these Terms, the law or generally accepted moral and social standards.
Termination by Us, whether for convenience or cause, shall not entitle You to compensation of any kind, and We shall not be liable to You or any other third party for such termination.
You may also choose to cease using the Platform voluntarily, at any time, whether for convenience or following any issue related to the Platform; in which case You may request for deactivation of Your account using the means provided by Us on the Platform to this effect. Deactivating Your account shall be Your sole and exclusive remedy for any claim related to the Platform and Us in relation with the same.
You expressly acknowledge and accept that deactivated accounts, whether for convenience, for cause or as a consequence of termination by Us, are not necessarily deleted. Currently, to all deactivated accounts, We i. add a prefix to Your email address to indicate your account has been deactivated, ii. add a deactivation date to Your account and iii. update the number of users in the company You are related to.
We may, at our discretion, choose to delete Your account following deactivation, and We shall not be liable to You or to any third party for this circumstance.
All the personal data provided by You during Your use of the Platform will be processed and used by Us in accordance with our Privacy Policy https://www.exportgate.gr/en/static/privacy-policy, which must be expressly accepted by You in order to be allowed to use the Platform.
The headings contained herein are merely informative and do not affect, qualify or encourage interpretation of the Terms. We may modify terms and conditions established herein, in whole or in part. The changes will be published on the Platform similarly to how the Terms are made available to You.
If You breach these Terms, We may suspend or restrict Your use of the Platform, and may even terminate Your assigned account automatically and without prior notice, and such actions shall not entitle You to any kind of compensation. We may inform and collaborate with the competent authorities if We detect any infringement of applicable law or if We suspect that You are committing any criminal offence.
Similarly, in the event that You breach these Terms and We take no action against You, We will not be considered to have waived Our rights in respect of Your breach and We shall still be entitled to use Our rights and remedies in any other situation where You breach the Terms.
Specific products and/or services available on the Platform may be governed by their own terms and conditions, as available. In such cases, such other terms and conditions shall take precedence over these Terms, which shall only complement and complete the former.
If any of the Terms is disallowed or found to be ineffective by a competent court or regulator, such ineffectiveness shall not affect the remaining provisions, which shall continue to apply.
This Platform, including Your use of the same, and particularly these Terms shall be subject to and interpreted and enforced in accordance with Greek law.
For all disputes, actions or claims that may arise regarding the interpretation and application of these Terms, You and We agree to submit to the exclusive jurisdiction of the Courts of the city of Athens (Greece), with express and voluntary waiver to any other jurisdiction.
Your use of this Main Section of the Platform shall be governed by the Specific Terms hereby stated and the previously detailed General Terms. Where there is a conflict between the provisions of the Specific Terms and the General Terms, the Specific Terms shall supersede the conflicting provisions of the General Terms and apply to Your use of this Main Section, and only as to Your use of the same.
Capitalised terms that are not expressly defined in this chapter regarding the Eurobank Trade Portal shall have the meaning ascribed to them in the general provisions of these Terms above.
Eurobank Trade Portal is a non-transactional online section offered by Us, by means of which You will be able to browse the Platform and search for certain information (which in any case will be merely informative) from different databases and tools available on Our Platform, supplied and managed by Export Enterprises.
The information available from time to time in Eurobank Trade Portal will mainly refer to economic, market, customs and regulation information in order to help You do business at the international level. Content of this Main Section is divided as follows:
1) Explore New Markets, where You can collect market information and select the most promising target countries for Your products and services.
2) Engage in Business, where You can identify new business opportunities using databases of importers and exporters worldwide.
3) Manage Trade Operations, where You can optimize customs procedures. Costs and trade compliance for your international shipping.
“Content(s)” means the economic, market, customs and regulation information as well as any content in general posted on Eurobank Trade Portal and all communications (such as emails) by and between You and EE via Eurobank Trade Portal.
“EE” or “Export Enterprises” means Export Enterprises S.A., a French company registered with the RCS Paris under the SIREN code number 950571224 and with registered office at 1, Rue de Stockholm, F-75008 Paris (France). Export Enterprises is a company specialised in international trade which administers the Platform and provides any and all services available therein.
“Registered Users” means individuals who have registered to use the Platform through a specific form and, in doing so, have provided the required personal and professional information and are duly authorized to access on behalf of the company to which they are related. Eurobank Trade Club registered users are also included. Registered Users have access to the Content and services of Eurobank Trade Portal according to the provisions of Section 1 “Access and registration” of the General Terms.
“Eurobank Trade Portal” means the Main Section of the Platform, offered by Us and managed by Export Enterprises, that serves as a set of databases and informative tools with the aim to help Registered Users of Eurobank Trade Portal to do business worldwide, as well as to explore export markets.
“Eurobank Trademarks” means any and all brands, registered trademarks or distinctive signs of Eurobank S.A. and/or any of its subsidiaries or companies within its group.
In order to access Eurobank Trade Portal, You acknowledge that You must comply with the specific requirements applicable to each Content available in Eurobank Trade Portal and which are detailed below.
In certain cases (certain sections of Eurobank Trade Portal) access will be free of restrictions via your basic account as a registered user of Eurobank Trade Portal but, in other cases (other sections of Eurobank Trade Portal such as Import and Export Flows, Trade Shows, Financial Reports, Shipping Documents, Blacklisted Counterparts, Local Customs Classification Number, Measurement Converter, Import Controls) You will need to be a premium account registered user of Eurobank Trade Portal or a Eurobank Trade Club registered user, in accordance with the provisions to that effect in the General Terms.
As an unregistered user (i.e. visitor) of the Platform You have access to a demo version of the Trade Portal Platform to Explore New Markets, Engage in Business and Manage Trade Operations and the demo data results. In order to gain access to the Trade Portal content, You will need to register.
For the avoidance of doubt, those registered users (of Eurobank Trade Portal) to whom premium accounts have been assigned, as well as all Eurobank Trade Club registered users will have access to all Contents, databases, tools etc. offered by Us through Eurobank Trade Portal.
Eurobank Trade Portal, its Contents and any information related to thereof are made available and managed directly by Export Enterprises, which is specialised in international trade and provides all services available from time to time on the Platform, under agreement with Us. Eurobank Trade Portal is made available to You for informational purposes only.
You understand, acknowledge and accept that any use You make of any Contents and materials made available on this Main Section of the Platform is at Your own risk, and neither We nor Export Enterprises are responsible for the Content of the Platform and any particular content or service made available to You on the same. Moreover, We shall in no case be liable to You for the accuracy of any information provided by any third-party as a consequence of Your use of any Content available in this Main Section. In any case, We shall not be liable for typographic errors nor for Your computer or software failure during Your access or use of any of the Contents available from time to time in Our Eurobank Trade Portal.
You may send any complaint or comment You may have about the Contents or other services provided by EE, in writing, to the following postal address Export Entreprises S.A., 1, Rue de Stockholm, F-75008 Paris | France.
4.1. EXPLORE NEW MARKETS
“Explore New Markets” tools allow Registered Users to evaluate markets potentials and check local barriers in order to support Your global ambitions.
Particularly, in order to evaluate market potentials, this section includes information regarding: (i) import and export flows of specific products between two countries; (ii) access to approximately 25,000 market reports; (iii) the best countries for importing or exporting any given product; (iv) target market information scanner; (v) country profiles. Regarding local barriers, this section includes information related to: (i) customs duties and local taxes; (ii) imports controls and (iii) exports controls.
This section also includes the possibility to create a business alert with the features You freely decide, which will be notified by EE where appropriate through the email address provided by You at the time of registration in the Platform.
All the above aim to help You discover the economy, politics and trade profiles of more than 190 countries in order to select the most attractive territories for Your business.
You acknowledge and agree that, unless expressly agreed otherwise in these Terms or directly in the Platform, the Contents available from time to time in this section are of restricted access, so they will be available only and exclusively to Registered Users, as specified in the General Terms, and to which effect the provisions of the General Terms will be fully applicable.
4.2. ENGAGE IN BUSINESS
This section contains databases and tools to help You identify new business opportunities and negotiate overseas.
For finding new business counterparts, You will be able to: (i) find importers and suppliers in 200 countries; (ii) access business directories; (iii) search for international trade shows; (iv) access online marketplaces directories; (v) search for a large number of private and public tenders opportunities and (vi) buy individual company financial reports. Regarding negotiating overseas, this section includes the following tools: (i) selling price calculator (export) and (ii) landed cost calculator (import).
This section also includes the possibility to create tender alerts, selecting the industry and country of Your interest, which will be notified by EE where appropriate through the email address provided by You at the time of registration in the Platform.
For the purpose of verifying business counterparts, You will be able to access financial reports on certain companies and vessels. This information is for Your guidance only and does not substitute an in-depth analysis and evaluation of any company or business counterpart’s actual situation. We offer no warranties regarding the reliability, suitability, accuracy, validity and fitness for any particular purpose of such information.
You acknowledge and agree that, unless expressly agreed otherwise in these Terms or directly in the Platform, the Contents available from time to time in this section are of restricted access, so they will be available only and exclusively to Registered Users, as specified in the General Terms and to which effect the provisions of the General Terms will be fully applicable.
4.3. MANAGE TRADE OPERATIONS
This section contains different tools that may be helpful for You to manage Your trade operations.
In this sense, this section includes information/tools related to: (i) shipping documents; (ii) measurement converter; (iii) blacklisted companies; (iv) Harmonised System (HS) customs classification number and (v) local customs classification number.
For the purpose of verifying business counterparts, You will be able to access lists with blacklisted companies and vessels. This information is for Your guidance only and does not substitute an in-depth analysis and evaluation of any company or business counterpart’s actual situation. We offer no warranties regarding the reliability, suitability, accuracy, validity and fitness for any particular purpose of such information.
You acknowledge and agree that, unless expressly agreed otherwise in these Terms or directly in the Platform, the Contents available from time to time in this section are of restricted access, so they will be available only and exclusively to those Registered Users, as specified in the General Terms and to which effect the provisions of the General Terms will be fully applicable.
By registering to access any Content of Eurobank Trade Portal, You agree to comply with these rules of conduct and, particularly, You acknowledge and accept that Eurobank Trade Portal is a set of databases and informative tools that we offer our Registered Users to hopefully help them do business worldwide, as well as to explore export markets.
You will be liable for any use that You may make of any Content available from time to time in this Main Section. In this sense, this Main Section is provided solely for informative purposes. By using this Main Section, You warrant that You will not use the Contents for any purpose that is or should be deemed to be unlawful or prohibited by the Terms.
You are aware that the Contents available in Eurobank Trade Portal may not have been reviewed or edited by Export Enterprises at the time You read them.
Registered Users are wholly and solely responsible for maintaining the confidentiality of their access credentials to the Platform and to Eurobank Trade Portal, being wholly and solely liable for all activities occurring hereunder.
Neither Us nor Export Enterprises shall be held responsible for the lack of response to a specific application. Likewise, We shall not be held liable for any loss or damage arising from a Registered User’s failure to comply with these Specific Terms.
The Contents offered in this Main Section do not substitute legal, financial and business advice, which each Registered User should seek individually from local advisors to analyse their specific scenario. The Contents are simply offered as guidance tools. Your use of the information on the Platform is at Your own risk and We offer no warranties regarding the same and will not be liable for any consequences, claims, losses or damages arising from Your use of such information.
All intellectual property rights over the Contents, Eurobank Trade Portal and any other content related to this Main Section that take place or which are made available on the Platform, including, but not limited to, texts, photographs or illustrations, logos, brands and/or Eurobank Trademarks, graphs, designs, data and other materials displayed or made available on the Contents, are owned by Us or have been licensed to Us accordingly by their corresponding owner (including EE).
Use of Eurobank Trade Portal and its Contents is limited to Your personal use only, and may not be copied, distributed, made available, communicated, sublicensed, transferred or otherwise divulged to third parties for commercial purposes or financial gain, or use the same in any other media or location. Eurobank Trade Portal and its Contents, including any other contents related to the same, are exclusive for Registered Users on the Platform, unless expressly stated otherwise in these Terms or on the Platform itself.
Your use of Eurobank Trade Portal and its Contents shall in no case involve any waiver, transmission, license or transfer, whether in whole or in part, of the mentioned intellectual property rights. You are granted a right to use Eurobank Trade Portal and its associated Contents only as set forth in these Terms and, particularly, for internal purposes. Failure to comply with this provision will result in the Registered User account and ID related to such account being suspended, without prejudice to Our right or the right of EE to claim due compensation for any damages caused.
Modification, copy, reproduction, communication, transformation or distribution of Eurobank Trade Portal and its associated Contents, in any media or form, in whole or in part, for any public or commercial purpose, is expressly prohibited, except under Our prior, explicit and written authorization.
Moreover, it is forbidden to remove or manipulate copyright indications or any other credit that may identify content right holders, as well as technical protection devices, digital prints or any protective mechanism or information incorporated to the Platform in order to protect Eurobank Trade Portal and their associated Contents.
You acknowledge and accept that You will be liable for the information that You provide, including its accuracy, and shall hold Us harmless from any claim arising from the use of such information.
We reserve the right to refuse or delete any content from the Platform or to terminate a Registered User’s account in accordance with Section 6 “Termination” of the General Terms.
By accessing Eurobank Trade Portal, You accept that We are not liable for any system failure that may delete or fail to transmit or store any communications or Content available from time to time in Eurobank Trade Portal.
You acknowledge and accept that Your use of Eurobank Trade Portal is at Your own risk. Therefore, neither Us nor Export Enterprises or other providers and partners (Partner Banks included) make any representations that the Contents contained in Eurobank Trade Portal are appropriate or authorized for use by all states or any other professional membership or credentialing organizations. If a Registered User chooses to access a specific Content, he does so on his own initiative and risk, being solely responsible for compliance with any and all applicable laws.
You acknowledge and accept that the Contents are for general informative purposes and are not intended to provide You with legal, financial or business advice or counsel. Neither Us nor Export Enterprises make no warranty regarding the accuracy of the Contents and assume no obligation to update any of the Content or any other information contained therein.
You acknowledge that We merely provide You with the access to Our Eurobank Trade Portal. Separately, EE supplies the Contents available from time to time in the Platform, for which EE is fully responsible. Therefore, any incidents relating to the Contents must be resolved directly between You and EE. Under no circumstances shall We be held responsible for any such incidents.
Without prejudice to the foregoing, EE agrees to use its best efforts and all personal and material resources at its disposal in order to provide complete, updated and reliable information. In any event, taking into account the existing difficulties in accessing certain information resources, the disparity of resources, the delays, absences or lack of publications, advertising, translation or updating of such information, as well as the regulatory uncertainty or variety, including in general all the standards concerned, any and all responses, Contents and information supplied by EE are provided merely for informative purposes and cannot under any event engage the liability of EE or its partners or agents if such information or responses prove to be incomplete, inaccurate or obsolete.
If EE is deemed to be responsible for any proven error while supplying information under this Main Section, You cannot claim any compensation.
In any case, You acknowledge that Contents are published merely for informative purposes and are published as they have been provided by the relevant source.
In line with the foregoing, You are solely responsible for any queries or requests raised within the framework of this Main Section, as well as the use You make of the information and responses obtained. We and EE undertake to keep confidential any queries that You may raise within the framework of this Main Section.
Finally, neither We nor EE shall be liable in the event of force majeure or, in general, in any event which is beyond the exclusive or reasonable control of Us or EE that may prevent or hinder access to Eurobank Trade Portal or the provision of any of the services included in the Contents.
Your use of this Main Section of the Platform shall be governed by the Specific Terms hereby stated and the previously detailed General Terms. Where there is a conflict between the provisions of the Specific Terms and the General Terms, the Specific Terms shall supersede the conflicting provisions of the General Terms and apply to Your use of this Main Section, and only as to Your use of the same.
Capitalised terms that are not expressly defined in this chapter regarding Eurobank Trade Club shall have the meaning ascribed to them in the general provisions of these Terms above.
Eurobank Trade Club is a non-transactional online community offered by Us, supplied and managed by Export Entreprises, that is interconnected to TCA and serves as a point of discovery and contact between Members regarding their respective Companies.
In order to receive an invitation to register to and access Eurobank Trade Club, You must be a Eurobank business client. Members of Eurobank Trade Club are those selected business clients of Ours that have received an invitation by Us to register and have completed their registration (as per Section 1 “Access and registration” of the General Terms), granting them full access to the Platform.
“Business Card” means a virtual card that presents to Members the key details of a Company in the Directory Listing Pages. The Community Manager may edit or remove elements from the Business Card as deemed necessary.
“Business Card Data” means the Company information that: (a) is available to Us due to the Company being a Eurobank business client, and (b) is input by Registered Users on Eurobank Trade Club by filling out forms. Information input by Members constitutes the Extended Business Card of each Company, which can be consulted by clicking on “discover more” on the respective Business Card. The Community Manager can edit or remove elements from the Extended Business Card if he may deem necessary without prior notice.
“Community Manager” means the natural or legal person or persons (today Export Enterprises) to whom We assign the role of managing Eurobank Trade Club. The Community Manager helps build, grow and manage the online community of Eurobank Trade Club.
“Company” means a company that has been listed in Eurobank Trade Club (TCA in general) by the respective Registered User, who represents the Company. Each Company may be represented by several users, who are natural personas authorised by the Company to act on its behalf.
“Content” means the Business Card Data, content in general posted on Eurobank Trade Club by Members and all communications by and between Members via Eurobank Trade Club.
“Conversations” means any message sent by a Member to another Member via Eurobank Trade Club. Any Member can start a Conversation with any other Member.
“Directory Listing Pages” means any and all result pages that can be obtained after a search within the directory.
“EE” or “Export Enterprises” means Export Enterprises S.A., a French company registered with the RCS Paris under the SIREN code number 950571224 and with registered office at 1, Rue de Stockholm, F-75008 Paris (France). Export Enterprises is the Community Manager of Eurobank Trade Club.
“Matchmaking” means the selection of potential counterparts for each Company/Member that can be consulted in the respective “Matchmaking” section within Eurobank Trade Club. This selection is automatically generated through an algorithm which customises the selection for each Member, based on their interests and profile. Additionally, Members may specifically request specific Matchmakings (e.g. based on specific markets, countries etc.) to the Community Manager. We name this manual selection “Selected Matchmaking”. At any given time, We may include other companies that are not registered in Eurobank Trade Club but which We consider may be of interest to Members. The Business Card Data made available regarding these companies may not be as complete as the Business Card Data for registered Companies, and contact tools within the Eurobank Trade Club may be limited. You can add to Your contact list and as soon as they become TCA Members you will be notified.
“Registered Users” means individuals, who have created a Business Card in Eurobank Trade Club or helped feed a Company’s Business Card with additional Business Card Data. Each Registered User acts on behalf of their Company, having been authorised to do so by the latter.
“Opportunity(ties)” means any request for specific offers posted within Eurobank Trade Club by a Company/Member and made available to other TCA Members, to which they will be able to respond if interested.
“Partner Banks” means banks worldwide that have been selected by Santander to participate in the Trade Club Alliance (TCA) and whose admission has been agreed by the rest of the member banks for complying with the required quality standards.
“Eurobank Trade Club” offered by Us and supplied and managed by Export Enterprises, that serves as an online business community for Eurobank business clients and certain Partner Bank clients worldwide, where they can connect and engage between themselves via its (Eurobank Trade Club’s) interconnection to TCA.
“Eurobank Trademarks” means any and all brands, registered trademarks or distinctive signs of Eurobank S.A. and/or any of its subsidiaries or companies within its group.
“Trade Club Alliance (TCA)”: TCA is an initiative spearheaded by the Santander Group aimed at creating a trustworthy digital community where trust-worthy companies can find valued partners with capacity to carry out cross-border business.
As described above, in order to access Eurobank Trade Club, an invitation must have been sent to You by Us and You must have completed your registration to Eurobank Trade Club (that grants full access to the entirety of the Platform, all sections of Eurobank Trade Portal included) as per Section 1 “Access and registration” of the General Terms.
Within Eurobank Trade Club, Registered Users can access contact information (Business Card Data) for Companies of their interest and exchange Conversations with other Members to set up potential business opportunities between them.
In order to enable this purpose, We have made available the necessary tools that allow Members to engage between them and to access Business Card Data for Companies of their potential interest.
These tools include a private message exchange system that allows Members to engage in Conversations with other Members to potentially set up business opportunities between them, a Matchmaking wall that, for each Member, displays those Companies that may be of their interest given their profile, an Opportunities wall where Members looking for suppliers may publish specific offers or requests for offers in search for a counterparty that may be interested in fulfilling such request and notification alerts.
4.1. MATCHMAKING
Eurobank Trade Club is set up to help Members easily find potentially interesting Companies/Members. In this sense, We have enabled a tool that acts as a Matchmaking system for each Member, that is suggesting Companies that, due to their location, market operations, sector, activity and interests, amongst others, may be of interest to that particular Member/Company. These Matchmaking suggestions are shown in a “Matchmaking” wall within Eurobank Trade Club.
Any suggestions found within the Matchmaking wall are made automatically, using an algorithm that is set up to find potential “matches” for Your Company given the Company’s activity, Your interests and other parameters that You may indicate.
Additionally, You may request tailored Matchmaking for a specific activity, market, sector or location. In this case, the Community Manager will take Your choices into account and tailor the suggestions for You.
Selecting the suggestions shown to You in the Matchmaking wall is a purely automatic process and We have no part in this selection. We cannot warrant that any suggestions made to You via Eurobank Trade Club will suit Your expectations, interests, business plans or otherwise.
We endeavour to offer premium services to Members and, in this spirit, We conduct the corresponding quality and solvency evaluations prior to admitting Members/Companies into Eurobank Trade Club, but these evaluations are based solely on the information provided by the Companies themselves and Our Partner Banks, and on occasion may also include information that is publicly available. We cannot warrant that this information reflects a Company’s real situation, nor that the results of Our evaluations will always reflect the Company’s situation. These evaluations do not substitute legal, financial and business advice, including business plan evaluations and risk assessments.
Our role is to manage Eurobank Trade Club community and provide a means for Companies worldwide to contact each other to set up potential business opportunities, and We shall in no case be liable for any losses or damages of any kind arising out of any engagement made with a Company contacted via Eurobank Trade Club.
4.2. OPPORTUNITIES
In addition to the Matchmaking wall, which suggests potentially interesting Members/Companies to each Member, Eurobank Trade Club offers a functionality that allows Registered Users to publish specific requests for offers, which we call “Opportunities”, to which other Members may respond, offering to fulfil the request.
This functionality allows Registered Users to: (a) publish requests and (b) browse and respond to Opportunities that have been posted by other TCA Members. The requesting Member shall be required to include the following minimum information: (i) product or service that it is interested in obtaining, (ii) delivery location, (iii) timeline, (iv) title, (v) description, (vi) procurement value, (vii) useful documents and/or links, (viii) counterparts profile, (ix) counterparts location, which will be shown to other TCA Members when they browse the Opportunities section.
When a Member is interested in fulfilling an Opportunity posted by another Member, they will engage with such Opportunity via the Platform by clicking on “reply”. Their response will be delivered to the posting Member as a private message within TCA, hence starting a Conversation. This engagement will not be visible to other TCA Members.
Each Member is wholly and solely liable for the contents of the Opportunities that they post, for any promises, warranties, declarations or other binding statements that they make or portray to the requesting Member when engaging with an Opportunity, and for any activities thereafter performed as a result of their engagement.
We expressly disclaim any liability for the contents of the Opportunities posted by Eurobank Trade Club Registered Users or any other TCA Member, any activities related to such Opportunities, any misuse of any Opportunity that is posted within Eurobank Trade Club and any business opportunities or undertakings that arise from a Member responding to an Opportunity posted by another Member. The relationship between Members as a result of any Opportunity posted within the Platform is solely the responsibility of such Members.
As with the Matchmaking functionality, Our role is to manage Eurobank Trade Club community and provide a means for Companies worldwide to contact each other to set up potential business opportunities, and We shall in no case be liable for any losses or damages of any kind arising out of any engagement made with a Member/Company contacted via Eurobank Trade Club.
Notwithstanding the above, We reserve the right to modify, delete or reject any Opportunity posted by a Eurobank Trade Club Registered User that in our opinion does not fulfill the purpose of the Opportunities feature and/or Eurobank Trade Club or which infringes the Terms or may otherwise be considered illegal in any jurisdiction.
4.3. CONVERSATIONS
Registered Users can contact other Members using Our private message exchange system and engage in a Conversation via Eurobank Trade Club. The Content included in these Conversations may be monitored by Our Community Manager in order to ensure that the community guidelines and rules of conduct are observed by all Members.
In this sense, the information that is transmitted to the recipient of a Conversation sent by another Member via Eurobank Trade Club is limited to the Content of the actual message sent and the identification of the Company that the Registered User represents. No personal or identification information will be forwarded to the recipient, unless the sender includes any such information within the Conversation text.
When exchanging or directing Conversations towards other Members, You should be aware that certain Conversations or activities may be restricted. Particularly, We do not allow spamming or advertising within Eurobank Trade Club and We may limit Your activity if We detect that You are engaging in any of these practices.
To understand what is considered spamming and advertising, please take into account the following guidelines for the following types of Conversations:
- Unique Conversation: personalized Conversation initiated with one (1) Member.
- Target Campaign: personalized or template Conversation initiated with several Members -between one (1) and twenty (20)- pertaining to relevant Member/Companies with a specific business goal.
- Partnership Conversation: Conversation between Members/Companies providing the same services.
- Mass Campaign: template Conversations initiated with more than twenty (20) Members/Companies, both relevant and non-relevant, with a specific business goal.
- Advertising: Conversations initiated with: (i) both relevant and non-relevant Members/Companies explaining Your Company’s activity and/or business goal, and (ii) one (1) same recipient repeatedly.
Ø GUIDELINES FOR ENGAGING WITH CONVERSATIONS:
YES = Conversation inclined to be accepted and validated
NO = Conversation inclined to be declined and not forwarded to the recipient
|
|
Unique |
Campaign |
Partnership |
Mass Campaign |
Advertising |
|
Messages exchanged by Members/Companies operating within the same sector (e.g. wine – wine) or related sectors (e.g. wine – food) |
YES |
YES |
YES |
YES |
YES |
|
Messages exchanged by Members/Companies from different business sectors but with a valid link between them (e.g. wine – transport) |
YES |
YES |
YES |
YES |
YES |
|
Messages exchanged by Members/Companies operating within different sectors |
YES |
NO |
NO |
NO |
NO |
|
Mix of the first three Message types above |
N/A |
NO |
N/A |
NO |
NO |
|
Duplicate Messages |
NO, starting from the third message |
NO, starting from the third message |
NO, starting from the third message |
NO, starting from the third message |
NO, starting from the third message |
In any case, please note that the above guidelines are merely indicative and do not reflect any specific reality. We, together with the Community Manager, will have final say in the validation of Conversations. You may contact Us, via the Platform’s contact form, for further information and/or validation.
Eurobank Trade Club has no responsibility or liability for the deletion or failure to store any messages or other communications or other Content maintained or transmitted by Eurobank Trade Club and reserves the rights to mark as “inactive” and archive or delete accounts and/or Content that are inactive for an extended period of time.
4.4. NOTIFICATIONS
Notifications are alert messages sent to a Registered User when a new event of interest for Your Company is published (new message, new matchmaking, new matchmaking from the Community Manager, etc.). These alerts are sent by email (to the email address You provided when registering); optionally they can also be sent on mobile phone if a Registered User has decided so and connected to a mobile channel in the “Mobile notifications” section.
4.5. COMMUNITY MANAGER
The Community Manager has been assigned the role of managing Eurobank Trade Club, which includes removing, adding and modifying information made available on the Platform (particularly Business Card Data, Content and Conversations) and settling or monitoring exchanges and disputes between Registered Users.
For example, following any suspicious or forbidden activity, You may find that Your interaction with other Members and Your ability to engage in Conversations with other Members have been limited, disabled or restricted, or even that Your account has been suspended.
In this sense, any Content submitted/published by You, to/through Eurobank Trade Club, as a Registered User is managed by the Community Manager, who shall be entitled to use such Content as necessary within the purposes of Eurobank Trade Club, as described in the Terms.
Additionally, as indicated above, Conversations may be reviewed or monitored by the Community Manager before each message is forwarded to the recipient. This is only done as part of Our desire to offer Our users the best possible services and quality. This monitorisation merely verifies that Conversations comply with community guidelines and rules of conduct, and does not imply a validation of the contents of the Conversations themselves.
By sending any form of communication, you have granted Us rights and allow Us to use it in anyway deemed necessary. Please make sure you don’t include confidential or infringing materials.
Any Content submitted/published by Members using Eurobank Trade Club, including any information, data, text, software, audiovisual content, or any other materials whatsoever, whether posted publicly or privately, or submitted to Us by a Member, is the sole responsibility of the Member from whom such Content originated. As such, Members shall be liable for all their Content within the Eurobank Trade Club, whether posted, uploaded, emailed or otherwise transmitted.
Particularly, Members warrant and represent that they have the necessary rights and authorisations to transmit the Contents, including those contained in Conversations and Company Business Cards, which are considered Company information.
You, as a Registered User of Eurobank Trade Club, acknowledge that this Content will be made available to other users of the Platform, including the Community Manager, other Members and Partner Banks in order to fulfill the purposes of Eurobank Trade Club. Particularly, the Community Manager is a third-party company who will have access to the entirety of the Content You transmit via Eurobank Trade Club, as described in Section 4 above (“Use of Eurobank Trade Club”).
By transmitting any Content via Eurobank Trade Club, You accept to share the Content with the abovementioned third parties.
You cannot transmit any Content that infringes the “General Rules of Conduct” contained in Section 6 below and in the General Terms, nor any Content that, in Our discretion, is likely to be prohibited by law in any applicable jurisdiction. We will notify You if We detect that You have breached these Terms with regards to these rules, identifying the infringement or non-compliance and, providing that the non-compliance may be remedied, We will urge You to do so. Nevertheless, We reserve the right to delete, take down or disable any Content that We consider infringes these Terms and/or any applicable law.
You agree to indemnify Us and hold Us harmless for all damages, losses and costs (including, but not limited to, reasonable attorney fees and costs) related to all third-party claims, charges and investigations caused by: (i) Your failure to comply with these Terms, including, without limitation, Your submission/publishing of Content that violates third-party rights or applicable laws; (ii) any content You submit/publish to/through Eurobank Trade Club, and (iii) any activity in which You engage on or through Eurobank Trade Club.
We cannot make any warrant with regards to Content made available by other Members. Any engagement or correspondence with other Members/Companies via Eurobank Trade Club is made solely between the corresponding Members/Companies and at each party’s own initiative and risk. We assume no liability or obligation with regards to such Content, manifestations, representations, warranties, obligations or otherwise, whether made available publicly or privately, and whether made within Eurobank Trade Club or outside the same.
We shall in no case be liable for any Content, including, but not limited to, liability for any errors or omissions in such Content, or for any loss or damage of any kind incurred as a result of the use of any Content published, submitted or otherwise transmitted by Members/Companies via Eurobank Trade Club.
By registering to access or participate in Eurobank Trade Club, You agree to comply with these rules of conduct and, particularly, You acknowledge and accept that You will be liable for any comment, opinion, information, documentation or any other Content that you provide, publish or submit.
Particularly, regarding Your use of Eurobank Trade Club and without limitation, You acknowledge and accept that:
1) You must:
a. provide true, accurate, current, updated and complete Business Card Data;
b. keep the Business Card Data that You submit properly updated;
c. be duly authorised by Your Company to act on its behalf for these purposes, particularly within Eurobank Trade Club;
d. use any personal data of counterparts, that may become known to You through Conversations (received via Eurobank Trade Club), only for the purpose for which they were delivered to You, always abiding by REGULATION (EU) 2016/679 (GDPR) and all relevant legislation on personal data rules.
2) You may not:
a. copy, steal, plagiarise or otherwise misuse Eurobank Trade Club and the Content submitted by other Members or any other third party;
b. conduct illegal, illicit or abusive activities, including any activity that may constitute a breach or violation of applicable laws (whether local, national or international), generally accepted social and moral standards or public order;
c. impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
d. submit/publish any Content, of any kind, that is of a confidential or proprietary nature, or regarding which You don’t have the necessary rights to do so, or which infringes any intellectual property rights, or any other similar rights, of any third party;
e. collect or store data about other Members of TCA;
f. stalk or otherwise harass another Member of TCA;
g. promote or provide instructional information about illegal activities or promote physical harm, injury or any act of cruelty to any group, individual or animal;
h. interfere, in any way, with another Member’s use of Eurobank Trade Club.
3) We may:
a. moderate, edit and remove Your contributions within Eurobank Trade Club;
b. remove or suspend Your account or disable Your access to Eurobank Trade Club as We deem necessary given Your conduct, including in the case of lack of activity and/or repeated failure to respond to Conversations sent by other Members.
4) Any Content available on Eurobank Trade Club that has been submitted by other Members or by authorised third parties may not have been reviewed and/or approved by Us or Our Community Manager.
5) You are solely responsible for maintaining the confidentiality of Your access credentials to the Platform and to Eurobank Trade Club, and consequently You are solely liable for all activities occurring thereunder using Your credentials or account.
In line with the provisions on intellectual property contained in the General Terms, any Content submitted or published by You in Eurobank Trade Club will remain of Your sole ownership and all intellectual property rights over the same shall remain vested in You.
Notwithstanding the above, You grant Us a worldwide, royalty-free, perpetual, irrevocable license over any such Content published or submitted by You, to use the Content in relation to Eurobank Trade Club and the services offered by Us. By virtue of this license, We shall be expressly entitled, without limitation, to publish Your Content on the Platform, to incorporate the Content in other services related to Our services in any means of exploitation, whether within the Platform or in any other means related to the services offered by Us, and to let other Members access and use the Content for their own internal business purposes.
Particularly, You entitle Us to modify the presentation of the Content as necessary to suit the presentation of Eurobank Trade Club and/or the relevant means of exploitation, and to display it, whether in whole or in part, in any such means of exploitation designated by Us in relation to Our services.
Regarding Content submitted by other Members, You are hereby allowed to make use of such Content, including the right to print, view and perform such Content within the Platform and solely within a web browser, for Your internal business purposes. It is expressly forbidden to make any use of the Content outside of the rights expressly granted.
If You consider that any part of the Content infringes Your own intellectual property rights, please notify Us, via the Platform’s contact form, so that We can take the appropriate measures with regards to the infringing Content. Particularly, We will need You to provide Us with the following information:
- Identification of the copyright owner and its representative, including full name, address, telephone number, e-mail address and electronic or physical signature;
- Specific identification of: (i) the copyrighted materials that You claim have been infringed within Eurobank Trade Club, and (ii) the Content that You claim infringes Your intellectual property rights;
- Relevant documentation that supports Your claim;
- An express statement declaring that the use of the Content is not authorised by the copyright owner, its agent or the law;
- An express statement that the above information in Your notice is accurate and that You are the copyright owner or are authorised to act on the copyright owner’s behalf.
We reserve the right to refuse or delete any content from the Platform or to terminate a Member’s account in accordance with Section 6 “Termination” of the General Terms.
Large Language Model (LLM) assistance for writing messages:
- Any LLM-generated content is provided to the user as an optional suggestion only
- These suggestions are not intended to replace the user's judgment or decision-making
- The user is solely responsible for the content of the messages sent, including those which have been entirely or partly written with the assistance of a LLM technology
- Eurobank/Exportgate and Export Entreprises SA (doing business as eexpand) shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from or in connection with the use of the LLM assistance inside the platform.
We cannot offer any warrant of reliability, accuracy, usefulness and veracity regarding the contents of Eurobank Trade Club. Eurobank Trade Club is an online community, member of TCA, intended to help Members/Companies with their international business plans, and whilst We endeavour to offer updated and accurate information, We cannot warrant that the information will be updated and accurate at all times, more so regarding Business Card Data or any other information provided by or obtained from third parties (including Members, Partner Banks, etc.).
You acknowledge and accept that Your use of Eurobank Trade Club, and particularly of any information regarding any Member/Company shown in a Directory Listing Page or in the Opportunities wall, is at Your own initiative and risk. We do not offer any warranties of any kind, whether express or implied, particularly, but not limited to, merchantability, fitness for a particular purpose and non-infringement. We do not warrant that Eurobank Trade Club, its Content, any services offered by Us, by Partner Banks and/or by third-party vendors or other Members will meet Your requirements or expectations.
By accessing Eurobank Trade Club, You accept that We are not liable for any system failure that may delete or fail to transmit or store any Conversations or other communications, Content or customisation settings submitted by You or by any other Member or any other third party involved in Eurobank Trade Club.
We shall in no case be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for loss of goods, property, profits, goodwill, use, data or other intangible losses, resulting from: (i) any Member’s use or inability to use Eurobank Trade Club or any of the services available on the same; (ii) any goods or services acquired, Conversations received or transactions entered into through Eurobank Trade Club or as a result of an engagement with another Member via Eurobank Trade Club; (iii) unauthorised access to or alteration of Your Conversations, Content, data or activities within Eurobank Trade Club; (iv) statements or promises made, warranties offered and obligations assumed by any other Member or third party via Eurobank Trade Club, and (v) any other action, omission or circumstance that is not directly made or offered by Us. We cannot control, monitor or supervise the actions of all Members and third parties via Eurobank Trade Club, therefore We assume no liability for the same.
We shall in no case be liable for any indirect, consequential, special or incidental damages under any provision of these Terms or arising out of any act or failure to act hereunder.
Updated: 20/06/2024
© 2024 Eurobank S.A. All rights reserved.